Frequently Asked Questions – FAQ

How can I pay online?

You have two options:

If you logs into the online shop, at the end of the process, you will be offered to pay via Direct Bank Transfer, or using PayPal. Do not forget, that Paypal accepts additional options like “Master Card, VISA, AmEx, and Discover” bank cards as well.

If you ordered a more complex set, and we have a series of e-mails, when you made your decision, we send you a PayPal invoice, which you can pay also with your PayPal account, or with your “Master Card, VISA, AmEx, or Discover” bank card. We also accept Direct Bank Tranfer.

Are we official Herend Shop?

You can check the website of the Herend Porcelain Manufactory where our site is listed as partners in Austria – Europe.

Is shipping always safe and sound?

Absolutely YES! We pay extra attention to use special secure wrapping materials.

  • We use the two box-system.
  • All the boxes are three layered shock reducing heat-isolation boxes.
  • Using the right fill in materials
  • The bigger porcelain pieces are fixed with a form keeping foam. Just like water uses the form of the cup, this foam keeps the form of the box and the porcelain.
  • The packing is only done by the professional colleagues of Herend manufactory.

And as an extra security, all the Herend porcelain packages of Herend Austria are insured by the Lloyd’s London All-Risk-Insurance through the Barhta and Partner Global Fine Art Risk Management. This means practically, that we resend your porcelain in case of damage for free.

For more information on Transport, Security, Packing visit our “Shiping” page.

Is it sure I will get the exact porcelain I ordered?

During every order, we fill out an Order form, this is key to be sure that our customers get the porcelains they ordered.

I cannot decide which porcelain to buy. Do you help me?

Of course we help you to compose your Herend Set if you want. We have detailed photos of many Herend Decors, to get the feeling how these items do look like one next to another.

If you decided wich decor you like,(for example: the VICTORIA decor – Dinner set)  you can ask us to send you detailed image of all the components of the set you want! So there will be no surprise when the package arrives.

If there are different types of the same item (Same decor but painted with different figures) we send all the alternatives.

Of course if you want a prompt response to any Herend related, you can always call us at +43 699 17 18 25 14

or send us a mail via:

How do I know that my porcelain is shipped?

At the beginning of the shipping we send all the important data of the package, like waybill, estimated time of arrival, etc.

  • We always watch over the route of the packages, and ask for feedback about it’s arrival.
  • As soon as a new shipment status update is available, we inform our customers via e-mail or SMS.

The royal family uses Herend porcelain. But which type do they use?

They use VICTORIA, EVICT1 and EVICT2 forms. For more info, Check out the Herend Decors page, and select the “Royal Family Design” box. You will see all the Herend Products used by the Royal family.

What kind of Herend porcelains can I buy at Herend Animals?

As we are an official Herend Shop, you can buy all the Herend figurine product range! Just ask for it!

Sets or unique pieces?

In our Shop, you can buy both Sets (Tea set for six persons) and Unique Herend porcelain items (a Dessert plate). It is always up to our customers what they really need. Of course if you buy a Herend Set, you will receive our additional gifts as well from Vienna – with Love 🙂

Replacement of Herend porcelain items? Is it possible?

We have Life long replacement opportunity to all the Herend products you bought in our web and physical shop. For further details, contact us!

Do you have a question? Send it to us!

Type your phone number and we will call you back within 24 hours! Please keep in mind, we are located in Vienna, We call you back in working hours - Vienna time (GTM+1)

In case of any question, send us a message, and we will answer you in 24hours!

If you are in Vienna, You can always come to our shop directly! Here is a map that shows where do you find us.