Refund and Returns Policy

Herend porcelain is a hand-painted artwork in every aspect. However, if you are unsatisfied with the products, you are welcome to return them to us within 30 days of delivery.

We pack every shipment with extra care. Please do the same when returning a product. We can only accept unused products in undamaged, perfect condition.

Before returning, please notify us via email at:

Returns should be shipped to:

F. A. Imre Turi O.G.
1010 Wien,
Weihburggasse 29

Return shipping expenses are at your expense.

Refunds will be initiated after the inspection of the returned product within 5 business days. You will receive an email notification of the initiation of the return.

You can also deliver a return by yourself to the shop, at the above address in opening hours.

Should there be any issue, please reach out to us via mail or phone at

0043 699 1718 2514.